Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, contact us at gwtg23@gmail.com. Returns should be sent to:

The Griffin Family Farm
PO Box 34
Four Lakes, WA 99014

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at gwtg23@gmail.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged during shipping, or you received the wrong item, contact us within 48 hours of delivery with your order number and photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are not eligible for return or refund:

• Live plants and perishable products, including comfrey root cuttings and comfrey root crowns
• Digital products, including downloadable files, guides, courses, and other digital content
• Custom or personalized products
• Gift cards
• Sale items

Because digital products are delivered instantly, all digital product sales are final. We do not offer refunds once a digital file has been downloaded or accessed.

Refunds for digital products will only be considered if:

• You accidentally purchased the same digital product more than once.
• The file is defective or cannot be accessed due to a technical issue on our end.

If you experience a technical problem or duplicate purchase, please contact us within 7 days of purchase.

Exchanges

The fastest way to get the item you want is to return the eligible item you have (if it qualifies under this policy) and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at gwtg23@gmail.com.