Shipping Policy

Thank you for shopping with The Griffin Family Farm!

Shipping Locations

At this time, we only ship within the United States. We do not offer international shipping.

Order Processing

Orders are typically processed within 2–5 business days. During periods of high demand or seasonal harvests, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Live Plant Shipping

Comfrey root cuttings and crowns are shipped during appropriate planting and shipping conditions to help ensure they arrive in good condition.

Because these are live plants, we recommend bringing your package indoors as soon as possible after delivery and planting them promptly according to the included instructions.

We are not responsible for damage resulting from:

• Incorrect shipping addresses provided at checkout
• Packages left outside after delivery
• Delays caused by the shipping carrier
• Improper storage or planting after delivery

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your order.

Lost or Damaged Packages

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at gwtg23@gmail.com with your order number and photos of the package and contents.

If your tracking shows that your package has been delivered but you cannot locate it, please first contact the shipping carrier. If you still need assistance, reach out to us and we'll do our best to help.

Digital Products

Digital products are delivered electronically and are not shipped. After your purchase is complete, you'll receive instructions for accessing or downloading your digital product.